GENERAL INFORMATION

LAUREN BY WHITNEY  ships domestically to anywhere within the United States, including P.O. Box addresses.  Expedited shipping is available except for P.O. Box destinations.  Please ensure at checkout that you have entered in the correct mailing information as we are not responsible for any lost, misplaced, or incorrectly delivered shipments due to incorrect input of street numbers, abbreviations, and/or postal codes.

Shipping is done via USPS.  LAUREN BY WHITNEY  product ships out within 24-48 hours after payment is authorized and verified.  Estimated delivery dates depend on carrier, weekends, and holidays.  You will receive an e-mail with a tracking number once the order has been shipped.

SHIPPING FEES 

Shipping fees are non-refundable. If you refuse or return any merchandise, you will be responsible for the shipping and/or packaging charges related to the order.  The shipping fees will also be deducted from any store credit issued on our behalf.

DELIVERY CLAIMS

If you are experiencing any issues with your order being delivered or tracked, please contact us at Laurenbywhitney@gmail.com to file a claim.  Please note that claims may take up to 30 days to process through the carrier.  If the carrier notes that the package was delivered, we will not issue any refund or credit and any dispute claim will be null and void.

OUT OF STOCK MERCHANDISE

Due to high volume of orders, there may be times when an order is placed before the system can update the inventory.  If in the event your order includes items that are either damaged or out of stock and we are unable to send out, we will issue a refund of the cost of the item(s) to the original payment processed with your order.